Koons Used Car Outlet

Working with John was an excellent experience. I was in a hurry and needed a car that day. John went above and beyond his normal responsibilities to make sure was on the road that evening with my vehicle. My issue became our issue as I needed to leave with a promise to return and waited for me until late in the evening to finalize my paperwork and I drive home in my new ride! The service was excellent!! A truly awesome car buying experience!

No car deal is ever 100% perfect so that's why 4 stars. But no major issues. Bought a 2021 VW ID4 Pro S AWD remotely via text/phone/email. But there was some good old fashioned paperwork involved. Did this over the holidays so there were a few delays with overnight delivery of paperwork. In the end, everything worked out well. The pricing was more than fair. Very little haggling. The icing on the cake was that Koons had the car delivered to us in SC at no cost (plus they took care of registration and licensing in SC). The car had a few very minor scratches that weren't in the online pictures, but not a deal breaker. Thank you Serdar and Shant for making this happen. LOVE the car and going EV!

I had the pleasure of working with John Evans and he went above and beyond for me when I worked with him. I went in to test drive a similar vehicle to the one I purchased but it was not ready to be driven so he went to get this car for me to test drive. Since the wait time was longer than normal at the financing location he offered to get us snacks and something to drink which is going above and beyond his call of service. All around just a very nice person and very easy to get along with. I want to thank him for making this experience more enjoyable!

WORST CUSTOMER SERVICE EVER !!! If I could give this place ZERO stars I would.. For the longest I was searching for a nice Lexus and I had came across the perfect one on their website so I decided to go check it out. I was helped out by the sales person named Pouya Fanaeian (worst sales person ever). While taking a look at the car I noticed some scratches all over the vehicle which then I asked Pouya if they were able to take these off or else I would not be interested in buying the car ( scratches were noticeable.) He then told me he could set up an appointment to have them removed because they could come off easily. Since he had said that, we went ahead and started paperwork. When we finalized paperwork, you would think your sales person is supposed to give you the keys to your new car and congratulate you.. But we got NOTHING. He was no where to be found and I understand it was close to their closing time but still... I had to wait until the next day to pick the car up. A few days went by and I had tried to set up the appointment to have the scratches on my car removed but reaching him was impossible. I had to make an appointment at Koons ford service which is technically the same dealer. I went in one day just for them to tell me that they do not do that service there. I wasted my time going in there for nothing. After that, I had to ask the front desk lady to get me in touch with my sales person. In the end, I made an appointment with him and I dropped off my CLEAN car with him to get work done. Then next day I go in to pick it up and I find my car completely covered in dust, rubbing compound all over the car, white paint on my front windshield, and more scratches on my car that were not there before! I told him about my concerns and he replied with " I'm sorry I'm just a sales person not a body man" LIKE?? You're supposed to be the expert here NOT me. Luckily I used to work in a body shop and know how things are supposed to be done correctly. Next day I went back to this shop to talk to the manager. I showed him and told him everything and all he could offer me was a carwash... not even an apology for bad customer service or anything. DO NOT COME HERE! Choose any other dealer just don't come here ! They sell cars that are NOT in perfect condition like their website says. Now I'm stuck dealing with these people until I finish paying off this car and spending MORE money fixing the "work" these people did. Absolutely terrible

I car shopped for months before I found my perfect match at Koons in Falls Church. The sales team was AMAZING! They reached out to me to set up a time to come see the car and it was ready when I arrived! Aurora Meiers did an outstanding job answering my questions about the car, and she was not pushy like most car salespeople. I highly recommend purchasing your next vehicle from Koons! Beautiful cars and excellent service! 👌 💯